Frequently Asked Questions
Everything you need to know about bringing RASM into your home.
What materials are used in RASM home products?
We pride ourselves on using premium, sustainably sourced materials including organic cotton, solid hardwoods, and artisanal ceramics to ensure longevity and aesthetic appeal.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service may take 2-3 weeks depending on your location.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
Do you offer international shipping?
Currently, RASM ships to the continental United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
How can I track my furniture delivery?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal for real-time updates.
Are your products covered by a warranty?
Yes, all RASM furniture pieces come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.